@article {4054,
	title = {Quality management, performance measurement and indicators in higher education institutions: between burden, inspiration and innovation},
	journal = {Quality in Higher Education},
	volume = {28},
	year = {2022},
	pages = {11-28},
	doi = {10.1080/13538322.2021.1951445},
	author = {Cl{\'a}udia Sarrico}
}
