@article {Manatos_2018,
	title = {Quality management in universities: Towards an integrated approach?},
	journal = {International Journal of Quality \& Reliability Management},
	volume = {35},
	number = {1},
	year = {2018},
	pages = {126{\textendash}144},
	publisher = {Emerald},
	doi = {10.1108/ijqrm-04-2016-0046},
	url = {https://doi.org/10.1108\%2Fijqrm-04-2016-0046},
	author = {M. Rosa and Cl{\'a}udia Sarrico}
}
